Frequently Asked Questions
Common questions about BZ Cars bookings.
Frequently Asked Questions
Can I book in advance?
Yes. BZ Cars journeys are pre-booked. Use the booking form to choose an available pickup date and time.
Do you provide airport transfers?
Yes. BZ Cars provides private-hire transfers to and from Heathrow, Gatwick, Stansted, Luton and London City Airport.
Is a flight number required?
No. You can add a flight number to an airport booking when it is useful, but it is optional.
Can I add a return journey?
Yes. Use the return journey option in the main booking form and choose the return pickup date and time.
How is my fare calculated?
A configured fixed or area fare is used where available. Other journeys use the mapped distance and time, with applicable charges and selected extras included in the quote.
How do I choose a vehicle?
Choose according to passenger numbers and medium-size bags. Larger vehicle categories can be selected for groups or additional luggage where available.
Can I pay cash to the driver?
Yes. Cash can be selected where available, and card payment is offered when an online payment provider is enabled.
Do I need an account to book?
You can sign in to an existing account or use guest checkout where enabled. If the email already belongs to an account, the account owner must sign in or verify access.
How do I change or cancel a booking?
Use your customer account where the option is available, or contact BZ Cars with the booking details. The applicable cancellation terms still apply.
What happens if a card payment fails?
The booking is not shown as paid. Follow the payment message on screen or contact the office if you are unsure whether the booking was completed.
When will I receive driver details?
Driver and vehicle details are provided after a driver has been assigned to the booking.
Which areas do BZ Cars serve?
BZ Cars is a London-based private-hire operator serving London and surrounding Essex, with particularly strong coverage in Barking, Walthamstow and Harlow. Airport and longer-distance journeys are also available.
How do I report a complaint or lost property?
Use the Contact page and choose Complaint or Lost property so the enquiry can be handled with the relevant journey details.
Do you offer business accounts?
Businesses and regular account customers can enquire about staff travel, airport journeys and agreed booking or payment arrangements.
How can I apply to drive?
Visit the Drivers page to review the application information and start a driver application.
More information
See Fares, Airport Transfers, Our Fleet or Contact Us.